ten11watch.com has 7 days replacement warranty for all our products Our policy lasts 7 days. If 7days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If any issue is reported within a week via WhatsApp or calling at 03-111-397-862 then your product shall be replaced right away.
All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 3 Days replacement policy and only the issues that cannot be spotted are to be covered. You are requested to check your product before you use it and return your item in proper packaging material as we sold you. If it is a watch so it should have warping material on its chain otherwise no exchange will be acceptable.
To complete your return, we require a receipt or proof of purchase.
Please note that you must not wear any of our replica watches while having a bath or a shower. Do not swim or dive with a replica watch on your wrist. We inform you that we will not be able to refund, exchange or repair the watch under warranty if the damage is caused by water.
The product can be returned if at the time of purchase the product has manufacturing fault, broken or scratched.
Original box and all accessories should be returned as well.
The defect should be reported within 36hours of the delivery of the product.
The customer will have to bear the shipping cost to send the product back.
Returns / Exchange / Refund will not be entertain on the basis of likeness or dis likeness of the product. If you still want to refund then deduction will be 20% to 25% of Billed amount.
Making a Warranty Claim:
Before contacting Support, be sure to check different forums using google for the issue you are encountering, as it helps in most cases, If your problem is still not resolved, call our Support Team at 03-111-397-862. If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement or repairs.
ten11watches.com reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase.
